One narrow automation: every customer check-in recomputes a weighted 5-dimension health score, re-grades the badge, and fires an at-risk alert to the feed. Flat fee. Shipped in a sprint.
Customer health lives in someone's head. Accounts drift to at-risk — usage drops, tickets spike, invoices slip — and nobody notices until they churn. By then it's too late and too expensive to save them.
Scores every account on usage, support, and billing signals, grades them healthy / watch / at-risk, and flags who to call this week. Here: 30 accounts auto-graded, 7 at-risk surfaced before they churned.
Scoring model: weighted mean of 5 dimensions on a 1–5 scale · weights adoption ×1.5, engagement ×1.2, support ×1.0, relationship ×1.0, renewal ×1.5.
Bands: ≥4.0 healthy · 3.0–3.99 watch · <3.0 at-risk. All names, scores, and events are synthetic.